Example CV for admin position for website design company administrator position
PERSONAL STATEMENT: An accomplished and trusted Events & Administrative Operations Manager with a proven track record of achievement during over ten years experience of working in complex environments, from a privately owned business to major corporate. An excellent communicator at all levels, both verbal and written.
An enthusiastic, self motivated team player who also thrives on driving individual initiatives and is always willing to take on new challenges.
CAREER ACHIEVEMENTS:
• Successfully managed & hosted an infinite variety of meetings and events for both privately owed businesses through to major corporate.
• Successfully managed the administrative/operational integration of our company into the new group; combining processes and procedures of the merging businesses
• Successful and notable career progression during loyal service to one employer for a period of over 8 years which provides evidence of both commitment and ambition to succeed.
• Versatility, enthusiasm, attention to detail and a willingness to learn are key assets.
CAREER HISTORY:
March 2010 – Present: Business Events,
Role: International Events Manager
Summary: Working for a small but unique family owned International Events business which specialises in Meet the Buyer Forums both Internationally and in the UK , hosting up to 9 events per calendar year with in excess of 250 delegates per event.
• Management of all Administrative responsibilities surrounding the Industry Forums, to include:
– Processing of orders and collating against Master lists
– Room allocations
– Food & Beverage requirements
– Travel arrangements (International – Flights and airport transfers)
– Obtain and collate Meeting Selections ahead of Industry Forums for each delegate
– Collating and implementing full working itinerary for events
– Attend in person at events
– Co-ordination of transfers at airport to venue
– On-site management of entire event and key liaison for all delegates
• Management of all facility operations for Events reporting into the Managing Director
• Company interface and key liaison with clients at all levels, venues, AV Contractors, Entertainment Companies, Airlines and Transport Companies
• Management of Operations for Business Unit, including:
– Diary management for Director
– Deal with communications and correspondence on behalf of Director
– Collation and preparation of correspondence and reports for Managing Director
– Facilities Management of Business Premises
– Responsibilities for cost management across business
– Assist Marketing Team with the production of all marketing material
– Production and collation of Event literature
October 2009 – March 2010: Website Technology Essex
Role: Senior Despatcher- Field Support Team
Summary: Working within the Field Support Team to deliver an optimised work schedule for Field Operations Staff through effective use of the scheduling and despatch tools to achieve a high quality of service to contracted SLA’s, reviewing all activity to ensure efficient and effective use of available resources.
• Receive, assess, and allocate faults, alarms, Planned Work and Service Order jobs to appropriate engineers in accordance with Field Support Team policy
• Scheduling and Planner Management within Solar Vista to ensure effective use of resources
• Liaise with Senior Engineers on a day-to-day basis and as a point of escalation as required
• Operation of Lone Worker Safety Service including timely escalation of Safety Late alarms
• Liaise with a varied number of parties to include:
– Site Access Team
– 3rd Party Contractors
– Planned Work Team
– Facilities
– DSO Team
• Build and maintain fixed working relationship with Regional Team Engineers
• Manage and process a variety of statistical reports for Operations Management Team
• Raise ground level & climbing permits
August 2009 – October 2009: Essex Web Design Company
Role: Project Work Coordinator (Temporary assignment)
Responsibilities:
Summary: Working as part of the Transition & Business Continuity Team and in close liaison with the Implementation Team to help manage the contractor planned work process and customer reporting for the DSO project.
• Liaise with DSO Implementation teams to capture information on the progress of each site against the relevant Planned Work Schedule
• Receive, collate, process and distribute Project Plans in accordance with DSO Management timeframes
• Liaise with a variety of departments and teams to include Site Access, Contractors and FST
• Manage site information and update relevant documentation in accordance with DSO Planned Work procedures
• Escalate any site issues in a timely manner and in accordance to the ongoing process to the Implementation & Transition Team
• Manage the flow of information to the Planned Work Department
• Ensure routine Customer communications are collated and processed as scheduled
• Coordinate and assist with scheduled and Adhoc conference calls and team meetings
2005 – March 2009 Google
Role: Operational & Administrative Support Manager
Following acquisitions my role was expanded to include the management of all group events and to provide support to the to the Directors and Managers, together with coordinating administrative operations relating to the newly formed Data Management Solutions Business Unit.
Responsibilities:
• Events Management (internal / external Business Unit & Group), to include:
– Co-ordinate, attend & minute take within all SMT and Team Meetings
– Co-ordinate & attend Strategic Planning Meetings
– Team Meetings (across multiple business units) at all levels
– Incentive / Activity Days (across multiple business units) at all levels
– Exhibitions (inc. NEC & Olympia, London)
– Training Workshops
– Customer Entertainment Events
• Management of Administrative and office facility operations for the Data Management Solutions Business Unit, reporting into the Business Unit Director
• Business Unit interface and key liaison with Corporate HQ
• Events & Meetings Management for my Business Unit and others across the Group
• Management of Operations for Business Unit, including:
– Diary management for Director, and Senior Management Team
– Deal with communications and correspondence on behalf of Director
– Manage annual schedule of meetings
– Collation and preparation of correspondence and reports for SMT
– Co-ordinate accommodation and travel arrangements for Director, Senior Management and Consultancy Team of 30+. (UK & International)
– Facilities Management of Business Premises
– Responsibilities for cost management across Business Unit
– Ownership of annual Events Budget for Business Unit (£80k per annum)
– Revise and approve invoices & expenses for Business Unit (Individual DOA)
– Co-ordinate & develop annual Internal Audit
– Primary Key Holder & Security Company Liaison
• Assist with HR representation, to include:
– Procedure advice
– Holiday / Sickness / Special Leave approval
– Direct and manage level entry for new Starters and exit plans for leavers to Business Unit
Key Achievements:
• Designed & implemented revised in-house Sales Order Processing Procedure
• Supported the Head of Market Development with the launch, design and maintenance of an in-house SharePoint facility for my Business Unit
• Hosted & managed an infinite variety of meetings and events across the whole group
2001 – 2005 Microsoft
Role: Events Co-ordinator / Senior Administrator
Responsibilities:
• Arranging internal, and external meetings for, Directors, Consultants and Customers
• Organising Company & Team events
• Reception and Facilities Duties
• Responsible for collecting, collating and checking information for the accounts department, such as, weekly timesheets, expenses, and invoices
• Training Course organisation
• Diary Management for Business Unit Managers and Directors
• Raising Purchase Orders and dealing with suppliers
• Co-ordinating accommodation and travel arrangements for Directors, Senior Management Team & Consultants
• All other administrative, and ad hoc projects as required
• Primary Key Holder and Security Company Liaison
Key Achievements:
• Successful organisation of major marketing events
• Represented company on stand at a number of trade shows
• Effectively deputised for the Business Support Manager
1996 – 2001 Alta Vista Search Engine
Role: Admin
Responsibilities:
• Dealing with the collection of monies owed to organisation from a variety of sources, including balances due on cancelled holidays from clients
• Extensive telephone/letter contact with member(s) of the general public
• Evaluate individual cases, and where necessary instigate legal action
• Liaise with clients’ solicitors, insolvency companies, and Citizens Advice Bureaux
• Communicate with banks regarding bounced cheques / credit card fraud
• Recovery of overpaid salary amounts to company employees
• Regular communication with HR, Accounts and Customer Services Team, the Holiday Shops, Insurance Companies and outside Tour Operators
Key Achievements:
• Designed and implemented an in-house Debt System for merging of standard letters, and accounting purposes.
• Created Debt Recovery procedure manuals
1994 – 1996 Freeserve
Role: Credit Controller / Customer Services Administrator
Responsibilities:
• Central point of contact for client companies supplied by organisation
• Extensive dealings with a variety of builders merchants regarding a wide range of queries, including missing proof of deliveries
• Followed through all enquires from point of receipt to resolution
• Authorisation of Credit Notes
• Regular visits to Head Office with Account Managers to evaluate, and resolve outstanding queries
Key Achievements:
• Designed and maintained system dealing with customer queries (Lotus 1-2-3)
ACADEMIC QUALIFICATIONS
– Anglia Polytechnic University, Chelmsford
• BTEC – HND in Business and Finance – Distinction
• BTEC – First Diploma in Business & Finance – Distinction
– Hassenbrook, Stanford-le-Hope, Essex
• GCSE – 4 gained including English (A) and Maths (A*)
• Level 1 – French – Oral and Written
TRAINING
• Qualified Appointed Person in First Aid
• Qualified Fire Marshall
• MS Excel 2002 Intermediate – Passed
• Presentation Skills
• Employment Law
• Level 2 Award in Principles of Risk Assessment
Personal Statement : An accomplished and trusted Events & Administrative Operations Manager with a proven track record of achievement during over ten years experience of working in complex environments, from a privately owned business to major corporate.An excellent communicator at all levels, both verbal and written.
An enthusiastic, self motivated team player who also thrives on driving individual initiatives and is always willing to take on new challenges.
CAREER ACHIEVEMENTS:
Successfully managed & hosted an infinite variety of meetings and events for both privately owed businesses through to major corporate.
Successfully managed the administrative/operational integration of the company combining processes and procedures of the merging businesses.
Successful and notable career progression during loyal service to one employer for a period of over 8 years which provides evidence of both commitment and ambition to succeed. Versatility, enthusiasm, attention to detail and a willingness to learn are key assets.